Privacy Policy

1. Introduction

Welcome to Kompleet ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bookkeeping and invoicing platform.

By using Kompleet, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register on the platform, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Tax identification numbers (TIN)
• Business information (company name, registration number, business type)
• Financial information necessary for tax calculations
• Uploaded documents (e.g. bank statements, receipts) for transaction import and receipt storage

2.2 Sign-in information

You sign in to Kompleet with your email address and password. We collect the email address you provide and store a hashed copy of your password so you can sign in.

2.3 Usage Data

We automatically collect certain information when you visit, use, or navigate our platform:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Tax calculation history and saved reports

3. How We Use Your Information

We use the information we collect or receive to:

• Provide, operate, and maintain our services
• Process your tax calculations and generate reports
• Manage your account and provide customer support
• Send you updates, notifications, and administrative information
• Improve and personalize your experience on our platform
• Comply with Nigerian tax laws and regulatory requirements
• Detect, prevent, and address technical issues and security threats
• Analyze usage patterns to enhance our services

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Data is encrypted in transit using SSL/TLS protocols
• Sensitive data is encrypted at rest in our secure databases
• Access to personal information is restricted to authorized personnel only
• We use industry-standard authentication and authorization mechanisms
• Regular security audits and vulnerability assessments are conducted

We do not claim Nigerian data residency. We may use third-party OCR and document processing services to extract data from uploaded documents; such processors are bound by appropriate data protection terms.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., hosting, analytics, authentication services)
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., Nigerian tax authorities, law enforcement)
• Business Transfers: In connection with any merger, sale, or acquisition of all or a portion of our business
• With Your Consent: When you explicitly authorize us to share your information

6. Your Privacy Rights

Under Nigerian data protection laws (Nigeria Data Protection Act 2023), you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Data Portability: Request a copy of your data in a structured format
• Withdraw Consent: Withdraw your consent at any time

To exercise any of these rights, please contact us at support@ivanotechnologies.com.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (Nigerian tax records must be retained for at least 6 years)
• Resolve disputes and enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze how you use our platform
• Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

9. Third-Party Services

Our platform integrates with third-party services, including:

• OCR / document processing: To extract data from uploaded bank statements and receipts
• Hosting and analytics: For deployment and product improvement

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these external services.

10. Children's Privacy

Kompleet is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Your continued use of Kompleet after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act 2023 and regulations issued by the Nigeria Data Protection Commission (NDPC).